打印

作者

来源

EUROPEAN PLANNING STUDIES,Vol.26,Issue5,P.950-968

语言

英文

关键字

Digitalization; demographic differences; electronic services; electronic governance; socio-spatial differences; E-GOVERNMENT SERVICES; DIGITAL DIVIDE; CUSTOMER SATISFACTION; EMPIRICAL-ANALYSIS; UNITED-KINGDOM; USAGE PATTERNS; E-COMMERCE; INTERNET; TRUST;

作者单位

[Inkinen, Tommi] Univ Turku, Ctr Maritime Studies, Turku, Finland. [Merisalo, Maria] Univ Turku, Dept Geog & Geol, Turku, Finland. [Makkonen, Teemu] Univ Tampere, Inst Adv Social Res, Tampere, Finland. Inkinen, T (reprint author), Univ Turku, Ctr Maritime Studies, Turku, Finland. E-Mail: tommi.inkinen@utu.fi

摘要

This study analyses electronic service (e-service) adoption in regards to socio-spatial dynamics. Conceptually the paper focuses on the interrelations of both private and public e-services and on the influence that demographic variables have on e-service adoption. To empirically engage in this discussion the study uses segmented residential areas representing different socio-spatial characteristics; namely city center', high-income suburban' area, and lower-income suburban' area. With data from an extensive postal survey and standard statistical methods for analyzing survey data the paper shows the extent of existing differentiation in e-service use between genders and according to age, education and income, as well as spatial differences between the studied residential areas. The study results, thus, clearly indicate that the e-service use has still statistically differentiated user profiles, particularly if it is considered in a spatial setting. The paper concludes by addressing directions for the future research.