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作者

来源

ENVIRONMENT AND URBANIZATION,Vol.30,Issue2,P.613-630

语言

英文

关键字

citizens' protest; consumer exit; Tanzania; urban water supply; voice; water customer; DAR-ES-SALAAM; PUBLIC-SERVICES; URBAN AREAS; VOICE; SANITATION; AFRICA; EXIT; POLITICS; CITIES; ACCOUNTABILITY

作者单位

[Nganyanyuka, Kapongola] POB 35602, Dar Es Salaam, Tanzania. [Martinez, Javier; Georgiadou, Yola] Univ Twente, Dept Urban & Reg Planning & Geoinformat Managemen, ITC, Enschede, Netherlands. [Lungo, Juma] Univ Dar Es Salaam, Coll Informat & Commun Technol CoICT, Dar Es Salaam, Tanzania. Nganyanyuka, K (reprint author), POB 35602, Dar Es Salaam, Tanzania. E-Mail: kapongola@yahoo.com; j.martinez@utwente.nl; juma.lungo@zalongwa.com; p.y.georgiadou@utwente.nl

摘要

Tanzania's urban citizens are still insufficiently supplied with safe drinking water by their water utilities. However, instead of collectively clamouring for improvements, citizens channel their protests individually to water authorities. This paper aims to shed light on citizens' protest strategies and the responses they elicit from the water authorities. It draws on extensive fieldwork carried out in a Tanzanian town, which revealed four protest strategies employed by citizens: "stay and speak up", "speak up and leave", "resignation" and "leave and remain silent." The study reveals a substantial mismatch between citizens' protest strategies and the formal/informal complaint mechanisms of the water authority. This has negative implications for underprivileged citizens and for broadly defined "access to water".